ITSM (IT Service Management)
ITSM ensures the proper alignment of processes, people, and technologies within your company to help you achieve your business objectives.
A Solution for Today and Tomorrow’s Needs
IT Service Management (ITSM) describes a strategic approach to the design, delivery, incident management, improvement, and utilization of IT technologies in the enterprise.
With its recent advancements, ITSM now more than ever ensures the optimal alignment of processes, people, and technologies available within your company to help you reach your business goals while optimizing management, operational, and maintenance costs.
In Practice
Implementing ITSM with keyIT SA offers significant benefits for:
Ensure Incident Tracking and Resolution
Monitor maintenance and follow-up operations
Measure overall performance
Optimize the budget and streamline management costs
Achieve savings on maintenance and the operation of your IT infrastructure
Create value for Executives and users
Manage your IT assets efficiently
Manage user support and requests
Modernize and simplify your service delivery and its use through ITIL processes
Our Technologies
We provide consulting, auditing, integration, operations, and support for all technologies that meet your needs:
Ivanti Service Manager (ISM)
Ivanti Service Manager is an IT service management (ITSM) platform that enables businesses to efficiently manage IT services. The platform offers features such as incident management, problem management, change management, and asset management. Ivanti Service Manager is designed to help businesses improve operational efficiency and reduce costs associated with managing IT services.
Ivanti Service Manager provides several benefits, including improved operational efficiency, cost reduction related to IT service management, and better customer satisfaction. By using Ivanti Service Manager, businesses can effectively manage IT services like incident management, problem management, and change management. The platform also includes asset management features to help businesses track and manage their IT assets.
Technology Partners
